Telin received two distinctions at the CX Asia Excellence Awards 2026, recognising the company’s work to improve customer journeys and operational delivery.
Recognition for customer journey management
The company earned Silver in the Best Customer Journey Management category. The recognition highlights Telin’s journey-led approach to designing services around customer needs and creating a more consistent experience across interactions.
Telin also received an honourable mention for Best Operational Excellence. This reflects the role of integrated digital platforms, disciplined processes, and cross-functional collaboration in supporting reliable service.
Building a seamless customer experience
For telecommunications customers, experience depends on more than an individual touchpoint. It requires clear communication, dependable operations, and connected systems from the first enquiry through ongoing service management.
The awards reinforce Telin’s commitment to combining digital transformation with practical improvements that customers can experience throughout their relationship with the company.
