Choosing a useful mobile service became especially important when daily routines changed during the pandemic. Telin Malaysia responded with two digital retail solutions designed around practical community needs: GoNilai and myKedai.
GoNilai without a separate app
GoNilai enables customers to purchase selected mobile reloads, data plans, vouchers, electronic money, and PLN electricity tokens through Facebook Messenger. A customer chooses a product, receives a payment barcode, and completes payment at a participating store.
The journey reduces the time required at the payment counter because customers can select and review products beforehand. It was created to make cross-border digital purchases easier for people in Malaysia supporting family and friends in Indonesia.
myKedai for digital retailers
myKedai gives users a digital shop on their phone. After registering and funding a wallet, a retailer can offer mobile reloads and selected digital products to customers.
The service supports mobile numbers in Malaysia, Indonesia, Bangladesh, Nepal, Myanmar, and the Philippines. By combining several products in one place, myKedai helps small retailers serve customers from home and manage everyday transactions more efficiently.
Together, GoNilai and myKedai show how focused digital services can solve practical problems and keep communities connected across borders.
